Returns & Exchanges
There are two choices available:
the faster option and the slower alternative.
STEP #2 Choose the item you want to return from the provided options on the form.
STEP #3 Locate the nearest Happy Returns location and return the item to them.
STEP #4 Your return is now complete! :)
STEP #1 Contact info@bermies.com. to initiate a return. Provide your order details, including the order number, item description, reason for return, and any other relevant information.
STEP #2 Wait for a response from Bermies' customer service team. They will provide instructions and confirm if a pre-printed return label is included in the package.
STEP #3 Once confirmed, securely pack the item in its original packaging or suitable packaging, including all accessories.
STEP #4 Take the package with the pre-printed return label to the nearest post office and obtain a shipping receipt as proof.
STEP #5 Track the package using the provided tracking number. Once Bermies receives the package at their warehouse, they will process the return and coordinate the refund, exchange, or store credit based on their return policies. Remember to follow any specific instructions provided by Bermies or their customer service team for a smooth return process.
* Please note that if you send the item back to us without following the detailed instructions above, we reserve the right to provide you with a full refund.
We're here to assist you every step of the way, so don't hesitate to reach out if you have any questions. Happy shopping!